Returns & Exchanges

What’s your return policy?

Your fit journey matters to us. We offer a no-questions-asked refund on your first order with us. For all future orders, we offer store credit only. This helps us minimise waste and manage our inventory, without compromising your fit journey.

Size or style didn’t work? We encourage you to schedule a fitting with us.

Note: Panties, bodysuits, swimwear, and items with broken tags and/ or seals are non-returnable or exchangeable due to hygiene reasons. Gift cards are also non-returnable.

All items purchased at our Studio or at events are final sale and non-returnable. 

What’s the return window?

Return requests must be raised within 7 days of delivery. We’ll schedule a pick-up, and shipping charges will be deducted from the refund amount, unless the product was damaged or incorrect.

What is your return eligibility?

For your return to be accepted, the product must be:

• Unworn, unwashed, and in sellable condition
  
• With all tags, accessories, and original packaging intact
  
• Free from stains, odors, or damage (including perfume or deodorant marks)
  
• Not altered or tampered with

We reserve the right to reject returns that do not meet these conditions.

When will I receive my refund?

Refunds are processed within 7 working days of successful pick-up and quality clearance as specified above.

• Cards / UPI / Net Banking: Refunded to the original payment method
• Store Credit: Issued via email 

 Return shipping charges are non-refundable unless the item was defective or damaged.

What’s your exchange policy?

You may raise an exchange request within 7 days of delivery of your order. Approved exchanges will receive store credit subject to quality clearance within 3 working days of receiving the product at our warehouse. Pick-ups will be arranged by us, and shipping charges will be applicable. 

Size or style didn’t work? We encourage you to schedule a fitting with us.

Note: Panties, bodysuits, swimwear, and items with broken tags and/or seals are non-exchangeable due to hygiene reasons. 

I received an incorrect or damaged product. Can I get a replacement?

We’re SO sorry that this happened! 

If you received an incorrect or damaged product, please notify us within 3 days of delivery and we will replace your order subject to availability and examination of damages as soon as possible. 

Any issues reported after 3 days will not be considered for replacement. 

If it was your first time shopping with us, you will be eligible for a full refund. 

How do I request a return or exchange?

Email us at orders@shopscoopstudio.com with your order number and an image and description of the issue to schedule a pick-up.